Privacy Policy

Last updated: March 7, 2026

Cyborg Telecom ("we", "us", or "our") is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you use our VoIP and SIP communication services.

1. Information We Collect

• Account Information: Name, email address, phone number, and billing details provided during registration.
• Service Data: SIP credentials, call detail records (CDRs), call duration, and routing information necessary to provide our services.
• Payment Information: Transaction records and payment method details processed through our billing system.
• Technical Data: IP addresses, device information, and access logs collected automatically when you use our services.

2. How We Use Your Information

• To provide, maintain, and improve our VoIP and communication services.
• To process payments and manage your account billing.
• To provide customer support and respond to your inquiries.
• To detect and prevent fraud, abuse, or unauthorized use of our services.
• To comply with legal obligations and applicable regulations.

3. Data Protection

We implement industry-standard security measures including SSL/TLS encryption, secure server infrastructure, and access controls to protect your personal information from unauthorized access, alteration, or disclosure.

4. Third-Party Sharing

We do not sell your personal information. We may share data only with:

• Payment processors necessary to complete transactions.
• Upstream carriers required to route your calls.
• Law enforcement when required by applicable law.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. Call detail records are retained for billing and compliance purposes. You may request deletion of your data by contacting us.

6. Your Rights

You have the right to access, correct, or delete your personal information. To exercise these rights, please contact us at admin@osetec.net.

7. Cookies

Our client portal may use session cookies to maintain your login state. These are essential for the service to function and are not used for tracking purposes.

8. Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with an updated revision date.

9. Contact Us

If you have questions about this privacy policy, please contact us at:
Email: admin@osetec.net
WhatsApp: +44 7988 522394