Refund Policy

Last updated: March 7, 2026

At Cyborg Telecom, we want you to be satisfied with our services. This Refund Policy outlines the conditions under which refunds may be issued.

1. Eligibility for Refunds

Refunds may be considered in the following circumstances:

• Service Issues: If you experience persistent service quality issues that we are unable to resolve within a reasonable timeframe.
• Unused Balance: If you close your account and have unused prepaid credit remaining.
• Billing Errors: If you were charged incorrectly due to a system error.

2. Non-Refundable Items

• Minutes and call time that have already been consumed.
• Account setup or activation fees, if applicable.
• Services that have been fully delivered as described.
• Balances below the minimum refund threshold of $5.00 USD.

3. How to Request a Refund

To request a refund, please contact our support team:

• Email: admin@osetec.net
• WhatsApp: +44 7988 522394

Please include your account username, the amount in question, and the reason for your refund request.

4. Refund Processing

• Refund requests are reviewed within 3-5 business days.
• Approved refunds are processed within 7-14 business days.
• Refunds are issued to the original payment method when possible.

5. Cryptocurrency Payments

For payments made via cryptocurrency, refunds will be processed in the original cryptocurrency at the current market rate at the time of the refund, or as an equivalent account credit, at our discretion.

6. Disputes

If you are unsatisfied with a refund decision, please contact us to discuss further. We are committed to resolving disputes fairly and promptly.

7. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated revision date.